Duluthtrading.com Reviews

Duluth Trading Company is known for its high-quality, solution-based apparel, accessories, and gear for men and women. The company stands by the craftsmanship and durability of its products. If a customer is not satisfied with any item they purchase from Duluth Trading, they can return it for a refund within one year. After one year, returns for items that are defective or don't perform as designed are also considered. The company offers easy returns and free exchanges. Customers can return items in any of the 60+ Duluth Trading Co. stores and get their refund instantly. The company also offers free shipping when exchanging for a different size or color. Duluth Trading provides 24/7 customer service via email and phone. Customers can sign up for email and save 20% + orders over $50 ship free. They can also get 20% off their next order by texting 'DULUTH' to 385884. U.S. customers only. No purchase necessary. Message and data rates may apply. Periodic messages. By signing up, customers agree to the company's Messaging Terms and Conditions and Privacy Policy. Duluth Trading is committed to quality and offers a No Bull Guarantee and Superior Standard..

Duluth Trading Company accepts various payment methods. Customers can use Visa, MasterCard, Discover, and American Express credit cards. In addition, PayPal, Afterpay, and Duluth Trading gift cards are also accepted. Afterpay is a service that allows customers to make purchases now and pay for them in 4 payments made every 2 weeks without any interest. At the checkout, customers can choose Afterpay as their payment method. First-time customers will need to register with Afterpay and provide payment details; returning customers simply log in to make their purchase. All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from the chosen payment method. If funds are not available or the payment is not made when it is due, late fees may apply. Afterpay is not available on purchases of gift cards or backordered items. If customers are purchasing one of these items along with Afterpay-eligible products, they will need to place two separate orders. Customers can return their Afterpay purchase in-store or by mail for a refund, provided that the return or exchange meets the Return policy of Duluth Trading Company. Afterpay will be notified of the return and will process the appropriate refunds. Please do not return the purchase to Afterpay. If there is a fault or concern with the Afterpay purchase payment, customers should contact Afterpay customer support..

Duluth Trading Company offers a No Bull Guarantee. Customers can return items for a refund within one year if they are not satisfied. This policy extends beyond a year for items that are defective or don't perform as designed.

For exchanges, free shipping is provided both ways when exchanging for a different size or color. The new size or color will be shipped once the item(s) are received.

For returns, a $7.99 label can be printed and the return can be tracked via email or text. Please allow 10-15 days for the refund.

Items can also be returned in any of the 60+ Duluth Trading Co. stores for an instant refund. Please bring a printed or digital receipt (via ship or order confirmation emails or order history).

For shipping, Duluth Trading offers free shipping with your order. However, it's not clear if there are any minimum order requirements for this.

Please note that packing slips are no longer included with online and phone orders. If a receipt is needed, please visit the Order History on DuluthTrading.com, then locate and select the correct order. You can also reference your shipping or order confirmation emails..